12 MONTH Warranty
Every precaution is taken during design and manufacturing to ensure that your new Hubbard LiteAir product conforms to a high manufacturing standard.
Such is the complex nature of modern air conditioners that every manufacturer recognises the need to safeguard owners against the unexpected failure arising in service as a result of faulty design, workmanship or material.
Hubbard LiteAir’s commitment to quality is maintained via its network of distributors.
The Hubbard LiteAir extended warranty only applies to standard products sold through the approved distributor network.
Hubbard LiteAir UK Warranty Statement
Hubbard LiteAir undertakes that each new indoor and outdoor unit, including all accessories supplied thereon by Hubbard LiteAir as original Hubbard LiteAir equipment will be free from defects in material or workmanship under normal use and service.
Hubbard LiteAir obligations under this warranty being limited to repairing or replacing at its option any parts, which within 12 months of the original purchase date, prove to have been defective. The repair or replacement of defective parts under this undertaking will be made by the original installer or by a Hubbard LiteAir Authorised Installer without charge for parts or labour
Servicing must be carried out twice a year or at shorter intervals indicated by the installer on the owner service certificate, dictated by climate conditions or cleanliness of the conditioned space.
The provisions for this undertaking shall not apply to:
- Any pipe work, electrical wiring or accessories supplied by the contractor.
- LiteAir units that have been subject to misuse, negligence or damaged, which shall have been repaired or altered in any way so as to affect adversely performance and reliability.
- Normal maintenance service and replacement of service items made in connection with such service.
- Normal deterioration of trim and appearance of items due to wear and exposure.
This warranty shall be construed and governed in all respects according to English law.
Helpline 01473 892280/892236
36 MONTH EXTENDED Warranty
As an additional benefit, Hubbard LiteAir undertakes to extend the unit warranty to 36 months, on parts, with a scale charge contribution for labour, providing that the routine maintenance programme is carried out throughout the 36-month period as detailed in the service schedule on the web page.
STATEMENT OF WARRANTY
The Manufacturer will replace free of charge any defective part in equipment supplied, or, at Hubbard Product Limited’s option, give a credit allowance equivalent to the Nett cost of the required replacement part, provided written notification is received of such a defect within 36 months from the date of commissioning or 39 months from the date of INVOICE whichever is sooner and subject to the claim procedure outlined below being followed.
The Manufacturer will not be responsible for labour or delivery charges. However, the terms of warranty will include labour contribution allowance on systems installed within the EEC. The allowance, will be on scales as periodically advised to Distributors and agents and subject to the following conditions:
(a) Claims will be decided on the basis of information on the claim form submitted by the Distributor, which must include the name of the installer. Where components have serial numbers, both original and replacement serial numbers must be provided on the claim form, If a completed form is not submitted within 30 days of the date of the repair, then the Manufacturer reserves the right to refuse the claim.
(b) Claims will be settled by credit note and based on the current list of labour allowances and spare parts price list.
(c) No claims will be accepted in respect of travel, subsistence, overnight accommodation or any other costs.
(d) Claims relating to fair wear and tear~ service, recharging due to leaks in interconnecting refrigerant lines will not be admissible.
(e) Where the claim is for more than one item the labour allowance shall be for the major item only.
(f) The Manufacturer reserves the right to visit the site of any claim and to withdraw the warranty from any installation, that in their opinion, does not conform to the Manufacturers application installation or maintenance procedures, or where any modifications to the Manufacturers equipment have been made without their knowledge or express permission. There will be no warranty when another manufacturer’s unit forms part of the system, unless written permission is obtained from LiteAir.
(g) It is the Distributors responsibility to use every endeavour to ensure that the installers to whom he sells are competent and trained in the application, installation, commissioning and servicing of the Manufacturers products.
(h) All installers must have, or have access to, suitable service facilities and trained personnel.
(i) Where units are claimed to be ‘Defective on Arrival’ (DOA), the Manufacturer reserves the right to authorise on-site repair by the installer. Units may only be returned to the Manufacturer, with his PRIOR agreement. Such units should be returned wherever possible in original packing and handled in such a way that no subsequent damage is caused. Units must be in ‘as supplied’ condition except for work necessary to install the unit, Rectification of any damage due to negligence or incorrect handling will be charged at cost.
(j) Where the Manufacturer agrees to the return of a unit that is reported as defective after installation, such units will be returned to the Distributor after repair and may not be in ‘as new’ condition. Return of units for repair will be by exception and not as an alternative to the parts and labour warranty.
(k) The Manufacturer will authorise the return of units if agreed by the issue of a GOODS RETURN NOTE. Units returned without this authorisation will not be accepted.
(l) Returned compressors should be properly packaged so as to ovoid transport damage, all connections should be capped or plugged.
(m) Warranty for spare parts supplied separately will be 12 months only and do not qualify for labour allowance.
(n) THERE MUST BE ONE CLAIM ONLY PER CLAIM FORM.
The Manufacturer shall not be liable in respect of any equipment that has been connected to a fluctuating electricity supply where the applied voltage rises or falls by more than 6% from the figures stated on the nameplate attached to the equipment.
This warrant, is given for the benefit of the person or company for whom the equipment is originally installed and is not assignable.
Any defective part must be retained by the Distributor for a period of 60 days from the date on which notification of defect is sent to the Manufacturer, who shall be entitled to require the Distributor to return the detective part, carriage paid, to the Manufacturers premises or to make the inspection of the pan by its authorised representative.
The Three Year Warranty is provisional on:
(i) The system being installed by qualified and experienced Air Conditioning/Refrigeration/ Electrical Engineers.
(ii) The installation being registered with the Manufacturer and covered by a maintenance contract for the full three years from installation.
(iii) The services and maintenance being carried out by a qualified and experienced maintenance engineer in accordance with the maintenance instructions.
This warranty replaces all other warranties and may not be varied by the Manufacturers employees or by its Distributors, Dealers or Agents. Except as referred to in its Terms and Conditions of Sale, the Manufacturer sha1l not be liable for any consequential loss arising out of, or in connection with its supply of defective equipment.
This warranty shall be governed by English Law.
THREE YEAR WARRANTY PROCEDURE FOR DISTRIBUTORS
The objective of the LiteAir Warranty Procedure is to enable a prompt and fair response to all claims alleging faults in either material or workmanship in either material or workmanship in equipment supplied by LiteAir.
Warranty claims are also an important source of engineering data which when analysed can highlight reliability problems associated with units, components, installations and even installers. It should be appreciated that faults which are in some cases laid at the manufacturers door are in fact caused by installation problems.
The aim of LiteAir, its distributors and their installers must be to supply and fit quality products with the minimum of return calls. Engineering data obtained from claims call assist this.
It is preferable that a distributor identifies a person in his organisation as the contact for all warranty correspondence. This has already been done by some distributors.
To enable the warranty system to operate in the best interests of all parties a number of rules are necessary.
- Distributors name, installers name and installed address must be given.
- Unit model and serial number on which the defect occurred (e.g. condensing unit for compressors) must be given.
- Installation, failure and repair dates must be given.
- Serial numbers of defective and replacement parts must be given (e.g. compressors, electronic items and condensate pumps).
- Complaint cause and corrective action. Full details must be given as this will be used to assess the claim. It is not sufficient to state ‘faulty’ or ‘does not work’.
- Part numbers and description. Details of the components replaced and labour allowance claimed must be given.
- The claim form must be signed.
- THERE MUST BE ONE CLAIM ONLY PER CLAIM FORM
Claims will only be decided on the information given on a completed Warranty Claim Form submitted within 30 days of repair. It is the distributors/installers responsibility to ensure that all details are complete and correct.
Units will only be returned with the prior agreement of LiteAir using the Returns Note Procedure. When components are requested to be returned, again using our Returns Note Procedure, they will be tested by LiteAir and may also be returned to the manufacturer for a further report. Components found not to be faulty will be returned to the distributor and the claim rejected. The distributor will be advised when claims are rejected and the reason for rejection will be given.
Where the manufacturer agrees to the return of a unit that is reported as defective after installation, such units will be returned to the distributor after repair and may not be in ‘as new’ condition. Return of units for repair will be by exception and not as an alternative to the parts and labour warranty.
Returned components must be adequately packed to ensure safe receipt and must be clearly marked with the distributors name, address and warranty claim number. All items must be returned to:
Hubbard Products Ltd, 1-7 Bluestem Road, Ransomes Europark IP3 9RR Ipswich
All items will be subject to Quality Control inspection before any credit is agreed.
It is expected that the distributor will maintain a sufficient spares holding to enable replacement items to be supplied from stock. Where stocks are not held, the necessary components must be purchased from the Spares Department under the usual terms. Claims will be settled by credit at the nett distributor price.
Our provision the Three Year Warranty is that the system is installed and maintained by an experienced Air Conditioning / Refrigeration Engineer and be covered by a maintenance contract.
Evidence of maintenance contract may be requested by the LiteAir ‘Warranty Controller’ to establish that required maintenance is being carried out, to qualify for the extended warranty period. The ‘Warranty Controller’ reserves the right to reject claims in the event of unsuitable installation, commissioning and maintenance. (Refer to the Statement of Warranty for further details.)
The LiteAir ‘Warranty Controller’ will have sole responsibility for administering the warranty procedure. All agreements on claims or disputes must have their prior acknowledgement.
Warranty claims will be acknowledged by one of four standard letters as follows:
(a) W.1.: Incomplete details.
(b) W.2.: Return of parts.
(c) W.3.: Claim agreed.
(d) W.4.: Claim not agreed.
COMPULSORY Six Month SERVICE SCHEDULE
WARRANTY IS INVALID UNLESS THESE CHECKS ARE COMPLETED & RECORDED EVERY SIX MONTHS
LITEAIR AIR CONDITIONING UNITS – ROUTINE CHECKS
VOLTAGE Check Voltage at supply point with unit running
CURRENT Check running amps on evaporator and condenser fan motors and on compressor
ROUTINE MAINTENANCE – INDOOR UNITS
- Check condensate drains are clean and free running
- Check condensate hose connections secure and leak free.
- Clean tray.
- Check and clean condensate pump if fitted.
- Check operation of tray, drains or pump by introducing water into tray.
- Check all connections for burning or wear.
- Replace if necessary.
- Ensure all electrical connections are secure.
- Check functions of controls according to operating procedures.
FAN MOTOR AND FAN
- Check that fans and fan motor are properly aligned.
- Check all securing screws, bolts and nuts are tight.
- Check Allen screws securing fans to fan motor shafts.
- Use soft brush and vacuum cleaner to remove any dust between fins.
- Comb fins if required.
- Check coil and internal pipework for leaks, using halagen tester.
- Regular cleaning of return air filter is essential, at least every four weeks is recommended or more frequently depending on the working environment of the Unit. DO NOT RUN UNIT WITHOUT FILTER FITTED.
- Check safety cut-out for burning and replace if necessary.
- Check all electrical connections and screws are tight.
NOTE: Some heaters are fitted with fusible link. THIS LINK IS NOT REPAIRABLE and must only be replaced with recommended LITEAIR spares.
ROUTINE MAINTENANCE – OUTDOOR UNITS
- Use soft brush and vacuum cleaner to remove any dust and debris between fins.
- Comb fins if required.
- Check coil and internal pipework for leaks using halogen tester.
- If there are signs of oil leaking from the COMPRESSOR a leak is indicated.
- If leak is found and it is suspected that undetermined amounts of oil have been lost, then all oil must be removed from the compressor and full charge of oil measured back in.
FAN AND FAN MOTOR
- Check fan and fan motor for easy rotation.
- Check fan for alignment and clearance between fan shroud.
- Ensure all securing bolts are tight, especially fan locking screw.
- Check all electrical connections.
- Fan motor.
- Compressor internal overload – check for continuity.
- Compressor windings – check for insulation breakdown.
- Crankcase heater – check operational.
HEAD PRESSURE CONTROLLER
To check Head Pressure Controller:
- Disconnect sensor leads for PCB, fan will run at minimum speed. Reconnect sensor leads.
- If running at minimum speed due to ambient conditions – blank off coil discharge area to raise head pressure – fan will speed up.
- Thoroughly clean chassis, baseplate, drain tray (if fitted).
- Clean casing.
- Attend to any deterioration of metal work.